Shipping & Returns

General

Cheetah’s Powersports and its affiliates (“Cheetah’s Powersports”) offer a ninety (90) day return policy for each Cheetah’s Powersports product. Each product returned in accordance with this policy is eligible for a refund as detailed below. 

Return Eligibility

To be eligible for a return, each returned product must be:
  • Accompanied by a Return Number (see below for instructions on how to obtain one); note: obtaining a Return Number does not guarantee a replacement or refund.
  • Returned within ninety (90) days of your date of purchase.
  • In new, unused condition and in the original packaging.

Exceptions/Exclusions:

  • Made-to-order products (for example: A-arms with pressed-in ball joints and mounted wheels/tires) may be returned, subject to a minimum 30% restocking fee.
  • Special order products (such as hand-held ECU tuners) cannot be returned.
  • All Cheetah’s Powersports Polycarbonate Roofs and Windshields are shipped with a protective film on both sides – if the film is removed from either or both sides, the item is not eligible for return.
  • If you are unable to ship in original packaging, have made modifications to the item, and/or are missing components, there will be a minimum 30% restocking fee for approved returns.

Refunds

A product returned in accordance with this policy is eligible for a full refund, less any restocking fees and shipping costs (see below). Refunds are generally issued within three (3) business days of the date on which Cheetah’s Powersports receives the returned item and has confirmed that the item return conforms to this policy.

Your bank may require additional processing time to reflect the refund in your account once the return is issued. Refunds will be applied to the original payment method that was used. If the original payment method is no longer current, a check will be mailed to the original purchaser on file.

Shipping Costs

Customers are responsible for the costs of shipping items eligible for return, unless an exception is approved by Cheetah’s Powersports Customer Service prior to the return. Please note that original shipping costs for product deliveries are not refundable.

Exceptions

Certain exceptions may be applied to our return policy. For example, should we make a mistake or ship the wrong item, that’s on us — no additional fees shall apply.

If you’re unsure if your product qualifies for a return, contact our customer service department at (913) 782-5469 or email us at customerservice@cheetahspowersports.com.

Restocking Fee Guidelines

  • Made-to-order parts will have a 30% restocking fee only if in new, restockable condition.
  • Customers who refuse packages will have a 20% restocking fee plus $20/package to reimburse for shipping charges.
  • If a customer returns a product for ordering the wrong item, there is a 25% restocking fee (could be higher if not restockable).
  • If a customer returns an item because they no longer want it, there is a 25% restocking fee (could be higher if not restockable).
  • Customer is also responsible for return shipping costs.

How to Initiate a Return

The process used to initiate a return will depend on your point of purchase.

If purchased directly from Cheetah’s Powersports

To initiate a return, customers must either call our Customer Service Department or email us to request a Return Number.
  1. Call: (913) 782-5469 — Please have your order/invoice number ready.
  2. Email: customerservice@cheetahspowersports.com — Include your order/invoice number, the item(s) you wish to return, and the reason for return.

Once approved, we will email you your Return Number and instructions. Please write your Return Number clearly on the shipping label area of the package(s) you are returning.

Ship returns to:
Cheetah’s Powersports Warranty Department
2006 E Prairie Circle
Olathe, KS 66062

Warranty Claims

If you believe your product is defective or damaged and want to make a warranty claim instead of a return, contact our Customer Service Department at (913) 782-5469 or review our Warranty Policy.

Have Questions?

Cheetah’s Powersports Customer Service
Phone: (913) 782-5469
Email: customerservice@cheetahspowersports.com
Address: 2006 E Prairie Circle, Olathe, KS 66062

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